Refund policy

Returns: Customers can request a return within 30 days of delivery.

Product condition: Items must be unused, unworn, and in their original packaging. Customers may need to provide proof of purchase.

Refunds: Once the returned item is received and inspected, approved refunds will be issued to the customer's original payment method.

Damaged or incorrect items: If a customer receives a damaged, defective, or incorrect product, they should contact you within 7 days of delivery with photos of the item.

Non-refundable items: Certain products may not be eligible for returns, such as personalized products, final-sale items, or products that cannot legally be returned.

Return shipping: You should clearly state whether the customer or Chad's Outlet pays return shipping.

Processing time: Refunds can take several business days to appear after they're approved, depending on the payment provider.